Privacy Policy

1) Introduction and contact details of the controller

1.1 We are delighted that you are visiting our website and thank you for your interest. Below, we provide information on how we handle your personal data when you use our website. Personal data refers to any data that can be used to identify you personally.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Arnstadt Kristall GmbH, Bierweg 27, 99310 Arnstadt, Germany, Tel.: 03628-660033, E-Mail: rohbeck@arnstadt-kristall.de. The controller responsible for the processing of personal data is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.

2) Data collection when visiting our website

2.1 When you use our website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to the website server (so-called “server log files”). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:

Our visited website
Date and time at the time of access
Amount of data sent in bytes
Source/reference from which you arrived at the page
Browser used
Operating system used
IP address used (where applicable: in anonymised form)

Processing is carried out in accordance with Article 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be disclosed or used in any other way. However, we reserve the right to subsequently review the server log files should there be concrete indications of unlawful use.

2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries to the controller), this website uses SSL or TLS encryption. You can recognise an encrypted connection by the character string “https://” and the padlock symbol in your browser bar.

3) Hosting & Content Delivery Network

For the hosting of our website and the display of the page content, we use a provider that provides its services itself or through selected subcontractors exclusively on servers within the European Union.

All data collected on our website is processed on these servers.

We have concluded an order processing agreement with the provider, which ensures the protection of our website visitors’ data and prohibits unauthorised disclosure to third parties.

4) Cookies

To make visiting our website attractive and to enable the use of certain functions, we use cookies, i.e. small text files that are stored on your device. Some of these cookies are automatically deleted again after closing the browser (so-called “session cookies”), whilst others remain on your device for longer and allow page settings to be stored (so-called “persistent cookies”). In the latter case, you can find the storage period in the overview of the cookie settings of your web browser.

Where personal data is also processed by individual cookies used by us, processing is carried out in accordance with Article 6(1)(b) GDPR either for the performance of the contract, in accordance with Article 6(1)(a) GDPR in the event of consent having been given, or in accordance with Article 6(1)(f) GDPR to safeguard our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the website visit.

You can configure your browser so that you are informed about the setting of cookies and can decide individually on their acceptance or can exclude the acceptance of cookies for certain cases or in general.

Please note that if you do not accept cookies, the functionality of our website may be limited.

5) Contact

When contacting us (e.g. via contact form or e-mail), personal data is processed – exclusively for the purpose of processing and responding to your request and only to the extent necessary for this purpose.

The legal basis for processing this data is our legitimate interest in responding to your request in accordance with Article 6(1)(f) GDPR. If your contact is aimed at a contract, the additional legal basis for processing is Article 6(1)(b) GDPR. Your data will be deleted if it can be inferred from the circumstances that the matter concerned has been conclusively clarified and provided that there are no statutory retention obligations to the contrary.

6) Comment function

As part of the comment function on this website, in addition to your comment, details on the time the comment was created and the commentator name you have chosen are stored and published on this website. Furthermore, your IP address is logged and stored. This storage of the IP address takes place for security reasons and in the event that the data subject infringes the rights of third parties or posts unlawful content through a submitted comment. We require your e-mail address in order to contact you if a third party should object to your published content as unlawful.

The legal bases for the storage of your data are Article 6(1)(b) and (f) GDPR. We reserve the right to delete comments if they are objected to as unlawful by third parties.

7) Data processing when opening a customer account

In accordance with Article 6(1)(b) GDPR, personal data will continue to be collected and processed to the respective necessary extent if you provide it to us when opening a customer account. Which data is required for opening the account can be seen from the input mask of the corresponding form on our website.

Deletion of your customer account is possible at any time and can be effected by sending a message to the above-mentioned address of the controller. After deletion of your customer account, your data will be deleted, provided that all contracts concluded via it have been fully processed, there are no statutory retention periods to the contrary and we no longer have any legitimate interest in further storage.

8) Use of customer data for direct advertising

8.1 Subscription to our e-mail newsletter

If you subscribe to our e-mail newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your e-mail address. Providing further data is voluntary and is used in order to be able to address you personally. For sending the newsletter, we use the so-called double opt-in procedure, which ensures that you only receive newsletters once you have expressly confirmed your consent to receive the newsletter by activating a verification link sent to the e-mail address provided.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Article 6(1)(a) GDPR. In doing so, we store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace possible misuse of your e-mail address at a later time. The data collected by us when registering for the newsletter is used strictly for a specific purpose.

You can unsubscribe from the newsletter at any time via the link provided for this purpose in the newsletter or by sending a corresponding message to the controller named at the beginning. After unsubscription has taken place, your e-mail address will be deleted from our newsletter distribution list immediately, unless you have expressly consented to further use of your data or we reserve a use of data going beyond this which is permitted by law and about which we inform you in this declaration.

8.2 Shopping basket reminders by e-mail

If you cancel your purchase from us before completing the order, you have the option of being reminded once by e-mail of the contents of your virtual shopping basket.

The only mandatory information for sending this reminder is your e-mail address. Providing further data is voluntary and may be used in order to be able to address you personally. For sending e-mails, we use the so-called double opt-in procedure, which ensures that you only receive a notification once you have expressly confirmed your corresponding consent by activating a verification link sent to the e-mail address provided.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Article 6(1)(a) GDPR for sending a shopping basket reminder. In doing so, we store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace possible misuse of your e-mail address at a later time. The data collected by us when registering for our e-mail notification service is used strictly for a specific purpose.

You can unsubscribe from the shopping basket reminders at any time by sending a corresponding message to the controller named at the beginning. After unsubscription has taken place, your e-mail address will be deleted immediately from our distribution list set up for this purpose, unless you have expressly consented to further use of your data or we reserve a use of data going beyond this which is permitted by law and about which we inform you in this declaration.

8.3 Advertising by letter post
On the basis of our legitimate interest in personalised direct advertising, we reserve the right to store your first and last name, your postal address and – insofar as we have received these additional details from you within the framework of the contractual relationship – your title, academic degree, year of birth and your professional, sector or business designation in accordance with Article 6(1)(f) GDPR and to use them for sending interesting offers and information about our products by letter post.
You can object to the storage and use of your data for this purpose at any time.

9) Data processing for order handling

9.1 Transmission of image files for order handling by e-mail

On our website, we offer customers the possibility to commission the personalisation of products by transmitting image files by e-mail. The submitted image motif is used as a template for the personalisation of the selected product.

Via the e-mail address communicated on the website, the customer can transmit one or more image files from the memory of the device used to us. We then collect, store and use the files transmitted in this way exclusively for the production of the personalised product within the meaning of the respective service description on our website. If the transmitted image files are passed on to special service providers for the production and handling of the order, you will be explicitly informed about this in the following paragraphs. Any further disclosure does not take place. If the transmitted files or the digital motifs contain personal data (in particular depictions of identifiable persons), all processing operations just named take place exclusively for the purpose of handling your online order in accordance with Article 6(1)(b) GDPR.

After final handling of the order, the transmitted image files are automatically and completely deleted.

9.2 Transmission of image files for order handling via upload function

On our website, we offer customers the possibility to commission the personalisation of products by transmitting image files via an upload function. The submitted image motif is used as a template for the personalisation of the selected product.

Via the upload form on the website, the customer can transmit one or more image files from the memory of the device used directly to us by automated, encrypted data transmission. We then collect, store and use the transmitted files exclusively for the production of the personalised product within the meaning of the respective service description on our website. If the transmitted image files are passed on to special service providers for the production and handling of the order, you will be explicitly informed about this in the following paragraphs. Any further disclosure does not take place. If the transmitted files or the digital motifs contain personal data (in particular depictions of identifiable persons), all processing operations just named take place exclusively for the purpose of handling your online order in accordance with Article 6(1)(b) GDPR.

After final handling of the order, the transmitted image files are automatically and completely deleted.

9.3 Insofar as necessary for contract handling for delivery and payment purposes, the personal data collected by us will be passed on to the commissioned transport company and the commissioned credit institution in accordance with Article 6(1)(b) GDPR.

If we owe you updates for goods with digital elements or for digital products on the basis of a corresponding contract, we process the contact data transmitted by you when ordering in order to inform you personally within the framework of our statutory information obligations in accordance with Article 6(1)(c) GDPR. Your contact data is used strictly for a specific purpose for notifications about updates owed by us and processed by us for this purpose only insofar as this is necessary for the respective information.

For the handling of your order, we also work together with the following service provider(s), who support us wholly or partly in the performance of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.

9.4 Passing on personal data to shipping service providers

- DHL

We use the following provider as transport service provider: DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany

We pass on your e-mail address and/or telephone number to the provider before delivery of the goods in accordance with Article 6(1)(a) GDPR for the purpose of coordinating a delivery date or for delivery notification, provided that you have given your express consent for this in the ordering process. Otherwise, for the purpose of delivery in accordance with Article 6(1)(b) GDPR, we only pass on the name of the recipient and the delivery address to the provider. The passing on takes place only insofar as this is necessary for the delivery of goods. In this case, prior coordination of the delivery date with the provider or the delivery notification is not possible.

The consent can be revoked at any time with effect for the future vis-à-vis the controller designated above or vis-à-vis the provider.
- DHL Express

We use the following provider as transport service provider: DHL Express Germany GmbH, Heinrich-Brüning-Str. 5, 53113 Bonn, Germany

The consent can be revoked at any time with effect for the future vis-à-vis the controller designated above or vis-à-vis the provider.
- FedEx

We use the following provider as transport service provider: FedEx Express Germany GmbH, Langer Kornweg 34 k,65451 Kelsterbach, Germany

The consent can be revoked at any time with effect for the future vis-à-vis the controller designated above or vis-à-vis the provider.

9.5 Use of payment service providers (payment services)

- Apple Pay

If you choose the payment method “Apple Pay” of Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland, payment processing takes place via the “Apple Pay” function of your device operated with iOS, watchOS or macOS by charging a payment card stored with “Apple Pay”. Apple Pay uses security functions integrated into the hardware and software of your device in order to protect your transactions. For releasing a payment, entry of a code previously determined by you as well as verification by means of the “Face ID” or “Touch ID” function of your device is therefore required.

For the purpose of payment processing, the information communicated by you within the framework of the ordering process together with the information about your order is passed on to Apple in encrypted form. Apple then encrypts this data again with a developer-specific key before the data is transmitted to the payment service provider of the payment card stored in Apple Pay for carrying out the payment. The encryption ensures that only the website through which the purchase was made can access the payment data. After the payment has been made, Apple sends your device account number as well as a transaction-specific, dynamic security code to the originating website to confirm the success of the payment.

If personal data is processed in the described transmissions, processing takes place exclusively for the purpose of payment handling in accordance with Article 6(1)(b) GDPR.

Apple stores anonymised transaction data, including the approximate purchase amount, the approximate date and the approximate time as well as the indication of whether the transaction was successfully completed. Through anonymisation, any personal reference is completely excluded. Apple uses the anonymised data for improving “Apple Pay” and other Apple products and services.

If you use Apple Pay on iPhone or Apple Watch to complete a purchase that you made via Safari on Mac, the Mac and the authorisation device communicate via an encrypted channel on Apple servers. Apple does not process or store any of this information in a format by which your person can be identified. You can disable the option to use Apple Pay on your Mac in the settings of your iPhone. Go to “Wallet & Apple Pay" and deactivate “Allow Payments on Mac".

Further information on data protection with Apple Pay can be found at the following internet address: https://support.apple.com/de-de/HT203027
- PAYONE

On this website, one or more online payment methods of the following provider are available: PAYONE GmbH, Lyoner Straße 9, 60528 Frankfurt/Main, Germany

If you select a payment method of the provider in which you pay in advance (for example credit card payment), your payment data communicated within the framework of the ordering process (including name, address, bank and payment card information, currency and transaction number) as well as information about the contents of your order are passed on to it in accordance with Article 6(1)(b) GDPR. The passing on of your data in this case takes place exclusively for the purpose of payment handling with the provider and only insofar as it is necessary for this.
- Paypal

On this website, one or more online payment methods of the following provider are available: PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

If you select a payment method of the provider in which you pay in advance, your payment data communicated within the framework of the ordering process (including name, address, bank and payment card information, currency and transaction number) as well as information about the contents of your order are passed on to it in accordance with Article 6(1)(b) GDPR. The passing on of your data in this case takes place exclusively for the purpose of payment handling with the provider and only insofar as it is necessary for this.

If you select a payment method in which we pay in advance, you will also be requested in the order process to provide certain personal data (first and last name, street, house number, postcode, place, date of birth, e-mail address, telephone number, where applicable data on an alternative means of payment).

In order to safeguard our legitimate interest in determining your ability to pay in such cases, this data is forwarded by us to the provider in accordance with Article 6(1)(f) GDPR for the purpose of a credit check. The provider checks, on the basis of the personal data you have provided and further data (such as shopping basket, invoice amount, order history, payment experience), whether the payment option selected by you can be granted with regard to payment and/or bad debt risks.

The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they have their basis in a scientifically recognised mathematical-statistical procedure. Among other things, but not exclusively, address data is included in the calculation of the score values.

You can object to this processing of your data at any time by sending a message to us or to the provider. However, the provider may still remain entitled to process your personal data if this is necessary for contractual payment handling.
- Sofortüberweisung

On this website, one or more online payment methods of the following provider are available: Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden

9.6 Credit check

If we make advance performance (e.g. delivery on account), we reserve the right to carry out a credit check on the basis of mathematical-statistical procedures in order to safeguard our legitimate interest in determining the ability to pay of our customers. We transmit the personal data necessary for a credit check to the following service provider in accordance with Article 6(1)(f) GDPR:

Bürgel ConCheck RealTime

The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they are based on a scientifically recognised mathematical-statistical procedure. Among other things, but not exclusively, address data is included in the calculation of the score values. We use the result of the credit check with regard to the statistical probability of default for the purpose of the decision on the establishment, performance or termination of a contractual relationship.
You can object to this processing of your data at any time by sending a message to the controller responsible for data processing or vis-à-vis the aforementioned credit agency. However, we may still remain entitled to process your personal data if this is necessary for contractual payment handling.

9.7 We reserve the right to pass on your data to the debt collection service provider mediaFinanz GmbH, Weiße Breite 5, 49084 Osnabrück, insofar as our payment claim has not been settled despite prior reminder. In this case, the claim will be collected directly by the debt collection service provider.

The passing on of your data serves contract fulfilment in accordance with Article 6(1) sentence 1 point (b) GDPR as well as safeguarding our overriding legitimate interests, within the framework of a balancing of interests, in effective assertion or enforcement of our payment claim in accordance with Article 6(1) sentence 1 point (f) GDPR.

9.8 Electronic cancellation function for distance contracts

Consumers who conclude contracts on this website for which there is a statutory right of cancellation have the option of declaring the cancellation via an electronic cancellation function in accordance with the applicable cancellation provisions.

When using the cancellation function, in addition to details for identifying the contract to be cancelled, further personal information such as the first and last name as well as the e-mail address of the consumer must also be provided or confirmed.

The collection of this information and its transmission to us takes place in accordance with Article 6(1)(b) GDPR and only insofar as it is necessary for the proper processing of the cancellation. Also on the basis of Article 6(1)(b) GDPR, the personal data provided is used to confirm receipt of the cancellation declaration by e-mail. A further legal basis for processing is Article 6(1)(c) GDPR. We are legally obliged to maintain an electronic cancellation function for chargeable consumer distance contracts.

10) Online marketing

10.1 Google AdSense

This website uses Google AdSense, a web advertising service of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). Google AdSense uses so-called cookies, i.e. text files that are stored on your computer and enable an analysis of your use of the website. In addition, Google AdSense also uses so-called "web beacons" (small invisible graphics) to collect information, through the use of which simple actions such as visitor traffic on the website can be recorded, collected and evaluated. The information generated by the cookie and/or web beacon (including your IP address) about your use of this website is generally transmitted to a server of Google and stored there. This may also result in transmission to the servers of Google LLC in the USA.

Google uses the information thus obtained to carry out an evaluation of your usage behaviour with regard to the AdSense advertisements. The IP address transmitted by your browser within the framework of Google AdSense is not merged with other data of Google. The information collected by Google may under certain circumstances be transferred to third parties, insofar as this is prescribed by law and/or insofar as third parties process this data on behalf of Google.
All processing operations described above, in particular reading information on the device used via cookies and/or web beacons, are only carried out if you have given us your express consent to this in accordance with Article 6(1)(a) GDPR. Without this consent, Google AdSense will not be used during your visit to the website.

You can revoke your consent given at any time with effect for the future by deactivating this service in the “Cookie Consent Tool” provided on the website.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection on the basis of an adequacy decision of the European Commission.

Further information on Google’s privacy policy can be viewed here: https://business.safety.google/intl/de/privacy/ and https://www.google.de/policies/privacy/

10.2 ADCELL partner programme affiliate

We participate in the affiliate programme of the following provider: Firstlead GmbH, Rosenfelder St. 15-16, 10315 Berlin, Germany

In this connection, we have placed links on our website that lead to offers on websites of the provider or third parties (“partner sites”).

For measuring the success of an affiliate link, the evaluation of orders generated via such a link and the corresponding billing of commission payments, the provider uses cookies and/or comparable technologies, which are generally set on the partner sites and for which we are not responsible under data protection law in this respect. In doing so, the provider also regularly processes the IP address and, where applicable, further end device information.

All processing operations described above, in particular the reading or storage of information on the end device used by you, are only carried out if you have given your express consent to this in accordance with Article 6(1)(a) GDPR. You can revoke your consent once given at any time with effect for the future by using the cookie consent management options on the partner sites.

11) Web analysis services

11.1 Google Analytics 4

This website uses Google Analytics 4, a web analysis service of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), which enables analysis of your use of our website.

By default, when visiting the website, Google Analytics 4 sets cookies, which are stored as small text elements on your device and collect certain information. The scope of this information also includes your IP address, which is, however, shortened by Google by the last digits in order to exclude direct personal reference.

The information is transmitted to servers of Google and processed further there. In doing so, transmissions to Google LLC based in the USA are also possible.

Google uses the information collected on our behalf in order to evaluate your use of the website, to compile reports about website activities for us and to provide further services connected with website use and internet use. The IP address transmitted and shortened by your browser within the framework of Google Analytics is not merged with other data of Google. The data collected within the framework of the use of Google Analytics 4 is stored for a period of two months and then deleted.

All processing operations described above, in particular the setting of cookies on the device used, take place only if you have given us your express consent for this in accordance with Article 6(1)(a) GDPR.
Without your consent, Google Analytics 4 will not be used during your visit to the website. You can revoke your consent given at any time with effect for the future. To exercise your right of revocation, please deactivate this service via the “Cookie Consent Tool” provided on the website.

We have concluded an order processing agreement with Google, which ensures the protection of our website visitors’ data and prohibits unauthorised disclosure to third parties.

Further legal information on Google Analytics 4 can be found at https://business.safety.google/intl/de/privacy/, https://policies.google.com/privacy?hl=de&gl=de and at https://policies.google.com/technologies/partner-sites

Demographic characteristics
Google Analytics 4 uses the special function “demographic characteristics” and can use it to create statistics that make statements about the age, gender and interests of website visitors. This happens through the analysis of advertising and information from third-party providers. This allows target groups to be identified for marketing activities. However, the collected data cannot be assigned to a specific person and is deleted after storage for a period of two months.

Google Signals
As an extension to Google Analytics 4, Google Signals can be used on this website in order to have cross-device reports created. If you have activated personalised advertisements and linked your devices with your Google account, Google can, subject to your consent to the use of Google Analytics in accordance with Article 6(1)(a) GDPR, analyse your usage behaviour across devices and create database models, among other things for cross-device conversions. We do not receive any personal data from Google, only statistics. If you wish to stop the cross-device analysis, you can deactivate the function "Personalised advertising" in the settings of your Google account. To do so, follow the instructions on this page: https://support.google.com/My-Ad-Center-Help/answer/12155764?hl=de
Further information on Google Signals can be found at the following link: https://support.google.com/analytics/answer/7532985?hl=de

UserIDs
As an extension to Google Analytics 4, the function "UserIDs" can be used on this website. If you have consented to the use of Google Analytics 4 in accordance with Article 6(1)(a) GDPR, have set up an account on this website and log in to this account on different devices, your activities, including conversions, can be analysed across devices.

11.2 attriXus

This website uses the web analysis service of the following provider: attriXus GmbH, Siechenstraße 14, 96052 Bamberg

With the help of cookies and/or comparable technologies (tracking pixel, web beacons, algorithms for reading end device and browser information), the service collects and stores pseudonymised visitor data, including information on the device used such as the IP address and browser information, in order to evaluate it for statistical analyses of usage behaviour on our website and to create pseudonymised user profiles. Among other things, this makes it possible to evaluate movement patterns (so-called heatmaps), which show the duration of page visits as well as interactions with page contents (e.g. text input, scrolling, clicks and mouse-overs). Pseudonymisation generally excludes direct personal reference. There is no merging with clear data about your person collected in other ways.

All processing operations described above, in particular the reading or storage of information on the device used, are only carried out if you have given us your express consent to this in accordance with Article 6(1)(a) GDPR. You can revoke your consent given at any time with effect for the future by deactivating this service in the “Cookie Consent Tool” provided on the website.

11.3 Google Tag Manager

This website uses the “Google Tag Manager”, a service of the following provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: “Google”).

Google Tag Manager offers a technical basis for bundling various web applications, including tracking and analysis services, and being able to calibrate, control and make them conditional via a uniform user interface. Google Tag Manager itself does not store any information on user devices or read this out. Nor does the service carry out any independent data analyses. However, when a page is called up, your IP address is transmitted to Google by Google Tag Manager and stored there if necessary. Transmission to servers of Google LLC in the USA is also possible.

This processing is only carried out if you have given us your express consent to this in accordance with Article 6(1)(a) GDPR. Without this consent, Google Tag Manager will not be used during your visit to the website. You can revoke your consent given at any time with effect for the future. To exercise your revocation, please deactivate this service in the “Cookie Consent Tool” provided on the website.

We have concluded an order processing agreement with the provider, which ensures the protection of our website visitors’ data and prohibits unauthorised disclosure to third parties.

Further legal information on Google Tag Manager can be found at https://business.safety.google/intl/de/privacy/ and https://policies.google.com/privacy?hl=de&gl=de

12) Retargeting/ Remarketing and conversion tracking

12.1 Meta Pixel

Within our online offering, we use the service "Meta Pixel" of the following provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland ("Meta")

If a user clicks on an advertisement placed by us on Facebook and/or Instagram, the URL of our linked page is extended by a parameter with the help of "Meta Pixel". This URL parameter is then entered into the user’s browser after forwarding by a cookie that our linked page itself sets.

On the one hand, this makes it possible for Meta to determine the visitors of our online offering as a target group for the display of advertisements (so-called "Ads"). Accordingly, we use the service in order to display the Facebook and/or Instagram ads placed by us only to such users who have also shown an interest in our online offering or who have certain characteristics (e.g. interests in certain topics or products that are determined on the basis of the websites visited), which we transmit to Meta (so-called “Custom Audiences”).

On the other hand, the “Meta Pixel” can be used to track whether users were redirected to our website after clicking on an advertisement and which actions they perform there (so-called “conversion tracking”).

The collected data is anonymous for us, so it does not provide us with any conclusions about the identity of the users. However, the data is stored and processed by Meta, so that a connection to the respective user profile is possible and Meta can use the data for its own advertising purposes.

All processing operations described above, in particular the setting of cookies for reading information on the device used, are only carried out if you have given us your express consent to this in accordance with Article 6(1)(a) GDPR. You can revoke your consent given at any time with effect for the future by deactivating this service in the “Cookie Consent Tool” provided on the website.

We have concluded an order processing agreement with the provider, which ensures the protection of our website visitors’ data and prohibits unauthorised disclosure to third parties.

The information generated by Meta is generally transmitted to a server of Meta and stored there; in this connection, transmission to servers of Meta Platforms Inc. in the USA may also occur.

12.2 Adform

This website uses retargeting technology of the following provider: Adform Germany GmbH, Großer Burstah 50-52, 20457 Hamburg, Germany

This makes it possible to address visitors to our websites specifically with personalised, interest-related advertising who have already shown interest in our shop and our products. The display of the advertising material takes place on the basis of a cookie-based analysis of previous and current user behaviour.

In the cases of retargeting technology, a cookie is stored on your computer or mobile device in order to collect pseudonymised data about your interests and thus adapt the advertising individually to the stored information. These cookies are small text files that are stored on your computer or mobile device. You are thus shown advertising that is highly likely to correspond to your product and information interests.

All processing operations described above, in particular the setting of cookies for reading information on the device used, are only carried out if you have given us your express consent to this in accordance with Article 6(1)(a) GDPR. Without this consent, retargeting technology will not be used during your visit to the website.

You can revoke your consent given at any time with effect for the future. To exercise your revocation, please deactivate this service in the “Cookie Consent Tool” provided on the website.

12.3 Google Ads Remarketing

This website uses retargeting technology of the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

For this purpose, Google sets a cookie in the browser of your device, which automatically enables interest-based advertising by means of a pseudonymous cookie ID and on the basis of the pages visited by you. Any further data processing only takes place insofar as you have agreed vis-à-vis Google that your internet and app browser history will be linked by Google with your Google account and information from your Google account will be used for personalising advertisements that you view on the web. If in this case you are logged in to Google during the visit to our website, Google uses your data together with Google Analytics data to create and define target group lists for cross-device remarketing. For this purpose, your personal data is temporarily linked by Google with Google Analytics data in order to form target groups. Within the framework of the use of Google Ads Remarketing, transmission of personal data to the servers of Google LLC in the USA may also occur.

All processing operations described above, in particular the setting of cookies for reading information on the device used, are only carried out if you have given us your express consent to this in accordance with Article 6(1)(a) GDPR. Without this consent, retargeting technology will not be used during your visit to the website.

You can revoke your consent given at any time with effect for the future. To exercise your revocation, please deactivate this service in the “Cookie Consent Tool” provided on the website.

Details on the processing initiated by Google and on Google’s handling of data from websites can be found here: https://policies.google.com/technologies/partner-sites

Further information on Google’s privacy policy can be found here: https://business.safety.google/intl/de/privacy/ and https://www.google.de/policies/privacy/

12.4 Google Ads conversion tracking

This website uses the online advertising programme "Google Ads" and, within the framework of Google Ads, the conversion tracking of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). We use the offer of Google Ads in order to draw attention to our attractive offers on external websites with the help of advertising material (so-called Google Adwords). We can determine, in relation to the data of the advertising campaigns, how successful the individual advertising measures are. In doing so, we pursue the concern of showing you advertising that is of interest to you, making our website more interesting for you and achieving a fair calculation of the advertising costs incurred.

The cookie for conversion tracking is set when a user clicks on an ads advertisement placed by Google. Cookies are small text files that are stored on your device. These cookies generally lose their validity after 30 days and do not serve personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognise that the user clicked on the advertisement and was redirected to this page. Each Google Ads customer receives a different cookie. Cookies can therefore not be tracked via the websites of Google Ads customers. The information obtained with the help of the conversion cookie serves to create conversion statistics for Google Ads customers who have opted for conversion tracking. The customers learn the total number of users who clicked on their advertisement and were redirected to a page provided with a conversion tracking tag. However, they do not receive any information with which users can be personally identified. Within the framework of the use of Google Ads, transmission of personal data to the servers of Google LLC in the USA may also occur.

Details on the processing initiated by Google Ads Conversion Tracking and on Google’s handling of data from websites can be found here: https://policies.google.com/technologies/partner-sites

You can additionally permanently object to the setting of cookies by Google Ads conversion tracking by downloading and installing the browser plug-in of Google available under the following link:
https://support.google.com/My-Ad-Center-Help/answer/12155656?hl=de

Please note that certain functions of this website may possibly not be used or only used to a limited extent if you have deactivated the use of cookies.
Google’s privacy policy can be viewed here: https://business.safety.google/intl/de/privacy/ and https://www.google.de/policies/privacy/

13) Page functionalities

13.1 Youtube

This website uses plugins for the display and playback of videos of the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Data may also be transmitted to: Google LLC., USA

If you call up a page of our internet presence that contains such a plugin, your browser establishes a direct connection to the servers of the provider at the latest at the time of video playback in order to load the contents. In doing so, certain information, including your IP address, is transmitted to the provider.

If playback of embedded videos is started via the plugin, the provider also uses cookies in order to collect information about user behaviour, create playback statistics and prevent abusive behaviour.

If you are logged in to a user account with the provider during your visit to the website, your data will be directly assigned to your account when clicking on a video. If you do not wish the assignment to your account, you must log out before pressing the playback button.

All aforementioned processing operations, in particular the setting of cookies for reading information on the device used, take place only if you have given us your express consent to this in accordance with Article 6(1)(a) GDPR. You can revoke the consent given at any time with effect for the future by deactivating this service via the “Cookie Consent Tool” provided on the website.

13.2 Google Maps

This website uses an online map service of the following provider: Google Maps (API) of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”).

Google Maps is a web service for the display of interactive (land) maps in order to visually present geographical information. Through the use of this service, our location is shown to you and a possible route is made easier.

Already when calling up those subpages into which the map of Google Maps is integrated, information about your use of our website (such as for example your IP address) is transmitted to servers of Google and stored there; in doing so, transmission to the servers of Google LLC in the USA may also occur. This takes place irrespective of whether Google provides a user account via which you are logged in or whether a user account exists. If you are logged in to Google, your data is directly assigned to your account. If you do not wish the assignment with your profile at Google, you must log out before activating the button. Google stores your data (even for users not logged in) as user profiles and evaluates them.

The collection, storage and evaluation take place in accordance with Article 6(1)(f) GDPR on the basis of Google’s legitimate interest in the display of personalised advertising, market research and/or demand-oriented design of Google websites. You have a right to object to the formation of these user profiles, whereby you must contact Google to exercise this right. If you do not agree with the future transmission of your data to Google within the framework of the use of Google Maps, there is also the possibility of completely deactivating the web service of Google Maps by switching off the application JavaScript in your browser. Google Maps and thus also the map display on this website can then not be used.

Insofar as legally required, we have obtained your consent for the processing of your data presented above in accordance with Article 6(1)(a) GDPR. You can revoke your consent given at any time with effect for the future. To exercise your revocation, please follow the possibility for lodging an objection described above.

Further information on Google’s privacy policy can be found here: https://business.safety.google/intl/de/privacy/

13.3 Google Web Fonts

This page uses so-called web fonts of the following provider for the uniform display of fonts: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

When calling up a page, your browser loads the required web fonts into its browser cache in order to display texts and fonts correctly and establishes a direct connection to the servers of the provider. In doing so, certain browser information, including your IP address, is transmitted to the provider.

Data may also be transmitted to: Google LLC, USA

The processing of personal data in the course of establishing the connection with the provider of the fonts is only carried out if you have given us your express consent to this in accordance with Article 6(1)(a) GDPR. You can revoke your consent given at any time with effect for the future by deactivating this service via the “Cookie Consent Tool” provided on the website. If your browser does not support web fonts, a standard font of your computer is used.

Further information on Google’s privacy policy can be found here: https://business.safety.google/intl/de/privacy/

13.4 - Google reCAPTCHA

On this website, we use the CAPTCHA service of the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Data may also be transmitted to: Google LLC, USA.

For the visual design of the captcha window, the provider uses “Google Fonts", i.e. fonts loaded by Google from the internet. No processing of further information than that named above, which is already transmitted to Google via the functionality of ReCaptcha, takes place in this connection.

The service checks whether an input is made by a natural person or abusively by machine and automated processing, and blocks spam, DDoS attacks as well as similar automated harmful accesses. In order to ensure that an action is carried out by a human and not by an automated bot, the provider collects the IP address of the device used, identification data of the browser and operating system type used as well as date and duration of the visit and transmits these for evaluation to servers of the provider. In doing so, cookies may be used, i.e. small text files that are stored in the browser of the device.

If the processing operations described above take place on the basis of cookies, these are only set if you have given us your express consent to this in accordance with Article 6(1)(a) GDPR. You can revoke your consent given at any time with effect for the future by deactivating this service in the “Cookie Consent Tool” provided on the website.

If the processing operations described above are carried out without the use of cookies, the legal basis is our legitimate interest in establishing individual personal responsibility on the internet and the avoidance of misuse and spam in accordance with Article 6(1)(f) GDPR.

We have concluded an order processing agreement with the provider, which ensures the protection of our website visitors’ data and prohibits unauthorised disclosure to third parties.

13.5 Uptain

To improve interaction with our visitors, we use a JavaScript plugin of uptain GmbH, Obergrünewalder Str. 8 a, 42103 Wuppertal ("uptain plugin"). This allows us to analyse your use of the website and improve customer approach (e.g. through a dialogue window). For this purpose, we collect information about your user behaviour, i.e. movement of the cursor, duration of stay, clicked links and where applicable details provided.

All processing operations described above, in particular reading information on the device used, are only carried out if you have given us your express consent to this in accordance with Article 6(1)(a) GDPR. Without this consent, Uptain will not be used during your visit to the website.

You can revoke your consent given at any time with effect for the future. To exercise your revocation, please deactivate this service in the “Cookie Consent Tool” provided on the website.

We have concluded an order processing agreement with Uptain, by which we oblige Uptain to protect the data of our customers and not to pass it on to third parties.

You can alternatively object permanently to web analysis by Uptain at any time by activating an opt-out link, by deactivating the use of the uptain plugin at any time via the following link: https://www.arnstadtkristall-shop.de?__up_tracking_unsubscribe

14) Tools and miscellaneous

14.1 Cookie Consent Tool

This website uses a so-called “Cookie Consent Tool” for obtaining effective user consents for cookies requiring consent and cookie-based applications. The “Cookie Consent Tool” is displayed to users when the page is called up in the form of an interactive user interface on which consents for certain cookies and/or cookie-based applications can be granted by ticking boxes. In doing so, through the use of the tool, all cookies/services requiring consent are only loaded if the respective user grants corresponding consents by ticking boxes. In this way, it is ensured that such cookies are only set on the respective device of the user in the event of granted consent.

The tool sets technically necessary cookies in order to store your cookie preferences. Personal user data is generally not processed in this connection.

If in individual cases, for the purpose of storing, assigning or logging cookie settings, personal data (such as the IP address) is nevertheless processed, this takes place in accordance with Article 6(1)(f) GDPR on the basis of our legitimate interest in legally compliant, user-specific and user-friendly consent management for cookies and thus in a legally compliant design of our internet presence.

A further legal basis for processing is also Article 6(1)(c) GDPR. As controller, we are subject to the legal obligation to make the use of technically unnecessary cookies dependent on the respective user consent.

Insofar as necessary, we have concluded an order processing agreement with the provider, which ensures the protection of our website visitors’ data and prohibits unauthorised disclosure to third parties.

Further information on the operator and the setting options of the Cookie Consent Tool can be found directly in the corresponding user interface on our website.

14.2 Doofinder

This website uses the search technology service of the following provider: DooFinder S.L., Madrid 28037, Rufino González 23 bis, 1º 1, Spain

For providing the search function for items via the search field and for navigation and filters, the provider collects and stores certain user information (for example the user or session ID) in anonymised form.

If personal data is also processed in this connection, processing takes place in accordance with Article 6(1)(f) GDPR on the basis of our legitimate interest in providing a fault-tolerant search for items and thus in an optimal marketing of our offer.

15) Rights of the data subject

15.1 The applicable data protection law grants you the following rights of the data subject vis-à-vis the controller with regard to the processing of your personal data (rights of access and intervention), whereby reference is made to the cited legal basis for the respective conditions of exercise:

Right of access in accordance with Article 15 GDPR;
Right to rectification in accordance with Article 16 GDPR;
Right to erasure in accordance with Article 17 GDPR;
Right to restriction of processing in accordance with Article 18 GDPR;
Right to information in accordance with Article 19 GDPR;
Right to data portability in accordance with Article 20 GDPR;
Right to revoke granted consents in accordance with Article 7(3) GDPR;
Right to lodge a complaint in accordance with Article 77 GDPR.

15.2 RIGHT TO OBJECT

IF, WITHIN THE FRAMEWORK OF A BALANCING OF INTERESTS, WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE ON GROUNDS ARISING FROM YOUR PARTICULAR SITUATION.

IF YOU MAKE USE OF YOUR RIGHT TO OBJECT, WE WILL END THE PROCESSING OF THE DATA CONCERNED. HOWEVER, FURTHER PROCESSING REMAINS RESERVED IF WE CAN PROVE COMPELLING PROTECTABLE GROUNDS FOR THE PROCESSING THAT OUTWEIGH YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FUNDAMENTAL FREEDOMS, OR IF THE PROCESSING SERVES THE ASSERTION, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US IN ORDER TO CONDUCT DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING. YOU CAN EXERCISE THE OBJECTION AS DESCRIBED ABOVE.

IF YOU MAKE USE OF YOUR RIGHT TO OBJECT, WE WILL END THE PROCESSING OF THE DATA CONCERNED FOR DIRECT ADVERTISING PURPOSES.

16) Duration of storage of personal data

The duration of storage of personal data is measured on the basis of the respective legal basis, the purpose of processing and – where applicable – additionally on the basis of the respective statutory retention period (e.g. retention periods under commercial and tax law).

When processing personal data on the basis of express consent in accordance with Article 6(1)(a) GDPR, the data concerned is stored until you revoke your consent.

If statutory retention periods exist for data that is processed within the framework of legal or quasi-legal obligations on the basis of Article 6(1)(b) GDPR, this data is routinely deleted after expiry of the retention periods, provided that it is no longer required for contract fulfilment or contract initiation and/or we no longer have any legitimate interest in further storage.

When processing personal data on the basis of Article 6(1)(f) GDPR, this data is stored until you exercise your right to object under Article 21(1) GDPR, unless we can prove compelling protectable grounds for the processing that outweigh your interests, rights and freedoms, or the processing serves the assertion, exercise or defence of legal claims.

When processing personal data for the purpose of direct advertising on the basis of Article 6(1)(f) GDPR, this data is stored until you exercise your right to object under Article 21(2) GDPR.

Unless otherwise follows from the other information of this declaration about specific processing situations, stored personal data is otherwise deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.

As of: 03.06.2026, 03:40:11